Terms & Conditions
Effective Date: May 19, 2026
Welcome to the NorthStar website (“Website”). These Terms & Conditions (“Terms”) govern your use of this Website and any services, programs, memberships, coaching, communications, or content provided by NorthStar (“NorthStar,” “we,” “our,” or “us”).
By accessing or using this Website or our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or services.
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1. Use of Website
You agree to use this Website only for lawful purposes and in accordance with these Terms.
You agree not to:
• Use the Website in violation of any applicable law or regulation
• Attempt to gain unauthorized access to systems or data
• Interfere with the operation or security of the Website
• Copy, distribute, or exploit Website content without permission
• Use the Website to transmit harmful, fraudulent, or malicious material
We reserve the right to suspend or terminate access to the Website for violations of these Terms.
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2. Medical and Wellness Services
NorthStar may provide both wellness coaching services and medical membership services, depending on the program or provider relationship established with the client or patient.
Health Coaching Services
Health coaching services are educational and supportive in nature and are not intended to diagnose, treat, or cure medical conditions. Participation in coaching services alone does not establish a licensed healthcare provider-patient relationship unless explicitly agreed to in writing.
Medical Membership Services
Individuals enrolled in an authorized medical membership program and under the care of a licensed medical provider may receive medical advice, evaluation, recommendations, treatment planning, prescriptions, and other healthcare services within the scope of the provider’s licensure and applicable laws.
Medical services are only provided after appropriate intake, consent, and establishment of a formal provider-patient relationship.
Emergency Care
NorthStar does not provide emergency medical services through this Website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
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3. Eligibility
By using this Website or services, you represent that you are at least 18 years old or have the consent of a parent or legal guardian.
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4. Services and Memberships
NorthStar may offer coaching services, wellness programs, memberships, educational materials, or related services.
All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice.
Specific terms regarding memberships, fees, cancellations, or services may be outlined separately in individual agreements or program materials.
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5. Payments and Refunds
Fees for services, memberships, or programs must be paid according to the terms presented at the time of purchase.
Unless otherwise stated in writing:
• Payments are non-refundable
• Missed appointments may be subject to cancellation fees
• Membership fees may renew automatically if applicable
You agree to provide accurate billing and payment information.
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6. Intellectual Property
All Website content, including text, graphics, logos, branding, videos, downloads, forms, educational materials, and designs are the property of NorthStar or its licensors and are protected by intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially exploit Website content without prior written permission.
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7. User Submissions
Any information, comments, testimonials, suggestions, or content you submit through the Website may be used by NorthStar for business, marketing, or operational purposes unless otherwise prohibited by law.
You represent that any content you provide does not violate the rights of others.
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8. Privacy
Your use of this Website is also governed by our Privacy Policy.
Please review the Privacy Policy for information regarding how personal information is collected, used, and protected.
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9. Third-Party Links
The Website may contain links to third-party websites or services.
NorthStar is not responsible for the content, availability, accuracy, or practices of third-party websites and does not endorse them unless explicitly stated.
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10. Disclaimer of Warranties
This Website and all services and content are provided “as is” and “as available” without warranties of any kind, express or implied.
NorthStar makes no guarantees regarding:
• Website availability or uninterrupted access
• Accuracy or completeness of content
• Specific results from services or programs
• Absence of errors, viruses, or harmful components
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11. Limitation of Liability
To the fullest extent permitted by law, NorthStar and its owners, employees, contractors, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
• Use of the Website
• Participation in services or programs
• Reliance on Website content
• Inability to access the Website
• Unauthorized access to information
Your use of the Website and services is at your own risk.
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12. Indemnification
You agree to indemnify and hold harmless NorthStar and its affiliates, owners, employees, and contractors from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these Terms.
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13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Wisconsin, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the appropriate courts located in Wisconsin.
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14. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will become effective upon posting to the Website with an updated effective date.
Continued use of the Website or services after changes are posted constitutes acceptance of the revised Terms.
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15. Contact Information
If you have questions regarding these Terms & Conditions, please contact:
NorthStar Heart & Metabolic Health
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By using this Website and our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.